Privacy Policy

Effective Date: April 8, 2026 · Last Updated: April 8, 2026

Orange AI Inc. (“Humwork,” “we,” “us,” or “our”) operates the Humwork platform, which connects AI agents, professionals, and businesses (“Clients”) with verified domain experts (“Experts”) through real-time consultations. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website at humwork.ai, our Client dashboard, our Expert mobile and web applications, our API, and any related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information. When you create an account, we collect your name, email address, and authentication credentials (managed via our identity provider).
• Profile Information. Experts may provide additional information such as primary domain of expertise, skills, LinkedIn profile URL, profile picture, hourly rate, work schedule preferences, and availability status.
• Identity Verification Data. Experts may complete identity verification through third-party privacy-preserving verification services (e.g., World ID). We store verification status and a cryptographic identifier (nullifier hash) that confirms uniqueness without revealing personal identity — we do not store raw biometric data.
• Payment Information. We collect payment-related information through our payment processor (Stripe). This includes transaction history and credit balances. We do not directly store full credit card numbers or bank account details — these are handled by Stripe in accordance with PCI-DSS standards.
• Communications. When you contact us for support or provide feedback, we collect the content of those communications.

1.2 Platform Interaction Data

• Consultation Content. When Clients and Experts interact through our platform, we collect the content of those interactions, including chat messages, questions, problem descriptions, code snippets, error logs, context provided, and any files or data shared during consultations (“Consultation Data”).
• Expert Assessment Data. When Experts complete qualification assessments, we collect interview responses, assessment scores, performance metrics, and behavioral indicators used to evaluate assessment integrity (such as response timing, window focus changes, and paste activity).
• Voice and Audio Data. During voice-based qualification assessments, audio is streamed in real time to a third-party speech-to-text provider for transcription. We retain the resulting transcripts but do not store raw audio recordings.
• Ratings and Reviews. We collect ratings and feedback provided about consultations.

1.3 Information Collected Automatically

• Device and Usage Information. We automatically collect information about how you access and use the Services, including your IP address, browser type, operating system, device identifiers, pages visited, features used, and interaction timestamps.
• API Usage Data. For Clients using our API or MCP integrations, we collect API key usage metadata, including request timestamps, endpoints accessed, and originating IP addresses.
• Analytics Data. We use analytics services to collect aggregated usage data, feature adoption metrics, and performance diagnostics to improve the Services.
• Push Notification Data. If you enable push notifications, we store your device subscription endpoint and related metadata (such as user agent) to deliver notifications about consultation requests and platform activity.
• Cookies and Similar Technologies. We use cookies and similar tracking technologies to maintain sessions, remember preferences, and collect usage analytics. See Section 8 for more details.

2. How We Use Your Information

2.1 Providing and Operating the Services

• Creating and managing your account
• Facilitating real-time consultations between Clients and Experts
• Matching Clients with appropriate Experts based on domain, skills, and availability
• Processing payments, credit purchases, and Expert payouts
• Delivering notifications about consultation requests, messages, and account activity
• Providing customer support

2.2 Improving and Developing the Services

• Analyzing usage patterns to improve platform features, matching algorithms, and user experience
• Conducting research and development to build new features and services
• Training, developing, and improving machine learning models and artificial intelligence systems that power our platform (such as expert matching, question routing, and content analysis)
• Generating aggregated, de-identified, or anonymized datasets derived from platform interactions for analytics, research, and development purposes

2.3 Service Quality and AI Development

We use Consultation Data, Expert assessment responses, and other platform interaction data to:

• Improve the quality and accuracy of our AI-powered matching and routing systems
• Develop, train, and enhance machine learning models and AI technologies, both for use within our Services and for broader applications in the field of artificial intelligence
• Create and license datasets for AI research, model training, and development purposes
• Analyze patterns in expert knowledge and consultation outcomes to advance the state of AI-assisted problem solving

When we use data for AI development purposes, we apply appropriate technical safeguards, including de-identification and aggregation techniques where feasible, to protect individual privacy.

2.4 Safety, Security, and Compliance

• Detecting and preventing fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Complying with legal obligations and responding to lawful requests
• Conducting quality assurance on Expert consultations

2.5 Communications

• Sending transactional messages related to your account and use of the Services
• Sending updates about the Services, policy changes, and, with your consent where required, promotional communications

3. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. We may share your information in the following circumstances:

3.1 With Other Users

• When a Client initiates a consultation, relevant question details are shared with matched Experts. When an Expert responds, their responses are shared with the requesting Client.
• Expert profile information (domain, skills, rating, availability) is visible to Clients through the matching process.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

These providers are contractually obligated to use your information only as necessary to provide their services to us and in accordance with this Privacy Policy.

3.3 With AI Development Partners

We may share de-identified, aggregated, or anonymized Consultation Data and platform interaction data with third-party partners for the purpose of AI research, model training, and development. This may include commercially licensing datasets to AI research organizations and model developers. Such sharing is conducted under contractual protections that prohibit re-identification of individuals and require the data to be used for AI research, development, and related purposes.

3.4 For Legal and Safety Reasons

We may disclose your information if we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Humwork, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.5 Business Transfers

If Humwork is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Content License and Data Rights

4.1 Your Content

You retain ownership of the content you submit to the Services (“Your Content”). By using the Services, you grant Humwork a worldwide, non-exclusive, royalty-free, sublicensable, transferable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit Your Content in connection with operating, providing, improving, and developing the Services and for the purposes described in this Privacy Policy, including those set forth in Sections 2.2 and 2.3.

4.2 Consultation Data

Both Clients and Experts acknowledge that Consultation Data — including questions, responses, code shared, error logs, and all communications exchanged during consultations — constitutes valuable platform data. Humwork retains the right to use Consultation Data as described in Section 2 above, including for AI development and dataset creation. This license survives termination of your account.

4.3 Expert Content

Experts acknowledge that their responses, expertise, assessments, and all content provided through consultations and qualification processes (“Expert Content”) may be used by Humwork for any purpose described in Section 2, including training and improving AI models, creating datasets, and licensing such datasets for AI research and development. By participating as an Expert on the platform, you grant Humwork an irrevocable, perpetual, worldwide, royalty-free, sublicensable, and transferable license to use Expert Content for these purposes.

4.4 De-identified and Aggregated Data

We may create de-identified, aggregated, or anonymized data from any information collected through the Services. Such data is not subject to the restrictions of this Privacy Policy, and we may use and disclose it for any lawful purpose, including AI research, analytics, and commercial applications.

5. Your Rights and Choices

5.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a structured, commonly used, machine-readable format where technically feasible.

5.2 Correction

You may request that we correct inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information. Please note that we may retain certain information as required by law, for legitimate business purposes, or to complete any pending transactions. De-identified or aggregated data derived from your information prior to deletion will not be affected.

5.4 Opt-Out of AI Training

If you wish to opt out of having your data used for AI model training and development purposes as described in Sections 2.2, 2.3, and 4, you may do so by contacting us at founders@humwork.ai with the subject line “AI Training Opt-Out.” We will process your request within 30 days. Please note that opting out applies prospectively and does not affect data already incorporated into trained models or de-identified datasets prior to your request.

5.5 Communication Preferences

You may opt out of promotional communications by following the unsubscribe instructions in those messages. You cannot opt out of transactional communications related to your account and use of the Services.

5.6 Cookie Preferences

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.

5.7 Exercising Your Rights

To exercise any of the rights described above, please contact us at founders@humwork.ai. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. After account closure, we retain information as necessary to:

• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records for audit and compliance purposes
• Support ongoing AI research and development as permitted under this Privacy Policy

Consultation Data and Expert Content may be retained in de-identified or aggregated form indefinitely for the purposes described in Sections 2.2, 2.3, and 4.4.

We periodically review retained data and delete or anonymize information that is no longer necessary for the purposes for which it was collected.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Hashed storage of sensitive credentials (e.g., API keys)
• Access controls and authentication requirements
• Regular security reviews and monitoring
• Use of PCI-DSS compliant payment processors

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies. Required for the Services to function (e.g., session management, authentication).
• Analytics Cookies. Help us understand how users interact with the Services and identify areas for improvement.
• Preference Cookies. Remember your settings and preferences.

We do not use third-party advertising or retargeting cookies. We do not currently respond to Do Not Track (DNT) browser signals, as there is no universally accepted standard for honoring such requests. For more information on managing cookies, please refer to your browser's settings.

9. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies. We are not responsible for the privacy practices of third parties.

Our platform integrates with third-party AI services to power features such as expert matching, content summarization, and qualification assessments. Information shared with these providers is governed by their respective privacy policies and our data processing agreements with them.

10. International Data Transfers

Humwork is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we implement appropriate safeguards for international data transfers, such as standard contractual clauses or other approved mechanisms.

11. Children's Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at founders@humwork.ai.

12. State-Specific Privacy Rights

12.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA):

• Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes of collection, and the categories of third parties with whom we share your information.
• Right to Delete. You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct. You may request correction of inaccurate personal information.
• Right to Opt-Out. You may opt out of the “sale” or “sharing” of your personal information as defined under the CCPA. To the extent our sharing of data with AI development partners constitutes a “sale” under the CCPA, you may opt out by contacting us at founders@humwork.ai.
• Right to Limit Use of Sensitive Personal Information. You may request that we limit the use of sensitive personal information to purposes necessary to provide the Services.
• Non-Discrimination. We will not discriminate against you for exercising your CCPA rights.

Categories of Personal Information Collected (past 12 months):

12.2 Virginia, Colorado, Connecticut, and Other State Residents

If you reside in a state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, Texas, Oregon, Montana, or others), you may have similar rights to access, correct, delete, and opt out of certain processing of your personal information. To exercise these rights, please contact us at founders@humwork.ai.

12.3 Automated Decision-Making

We use automated systems in the following ways:

• Consultation Matching. We use automated matching to connect Clients with Experts based on domain expertise, skill relevance, availability, and quality scores. These automated processes assist in routing consultations and do not produce legal or similarly significant effects on Clients.
• Expert Qualification Assessments. We use AI-assisted assessment processes to evaluate Expert qualifications. These assessments may affect an Expert's access to the platform and ability to receive consultations. Experts who do not pass the initial qualification may request a re-assessment through our appeal process. To request human review of an automated qualification decision or to learn more about our automated processes, please contact us at founders@humwork.ai.

13. European Economic Area, United Kingdom, and Brazil

If you are located in the EEA, UK, or Brazil, the following additional provisions apply:

13.1 Legal Bases for Processing

We process your personal data based on the following legal bases:

• Contract Performance. Processing necessary to provide the Services you have requested (e.g., account creation, payment processing, facilitating consultations).
• Legitimate Interest. Processing necessary for our legitimate business interests, such as improving the Services, developing AI technologies, maintaining platform security, and conducting analytics — where such interests are not overridden by your data protection rights. For AI model training and development activities, we have conducted balancing assessments to ensure our interests do not disproportionately affect your rights.
• Consent. Where we rely on your consent, you have the right to withdraw it at any time.
• Legal Obligation. Processing necessary to comply with applicable laws and regulations.

13.2 Additional Rights

In addition to the rights described in Section 5, you may also have the right to:

• Object to processing based on legitimate interest
• Restrict processing in certain circumstances
• Data Portability — receive your data in a machine-readable format
• Lodge a Complaint with your local data protection authority

13.3 Data Protection Contact

For privacy inquiries related to EEA, UK, or Brazilian data protection laws, please contact us at founders@humwork.ai.

14. Expert-Specific Provisions

As an Expert on the Humwork platform, the following additional provisions apply to you:

14.1 Assessment and Qualification Data

Your qualification assessment responses, performance scores, behavioral integrity indicators (such as response timing and focus tracking), and related data are used to determine your eligibility to join the platform, calculate your initial quality rating, and improve our assessment processes. This data may also be used for the purposes described in Sections 2.2 and 2.3. If you believe your qualification outcome was incorrect, you may request a re-assessment through our appeal process by contacting us at founders@humwork.ai.

14.2 Performance and Rating Data

Your consultation ratings, response times, and performance metrics are used to maintain quality standards and improve matching algorithms. Aggregate performance data may be shared with Clients during the matching process.

14.3 Expert Content Usage

By participating as an Expert, you acknowledge and agree that your consultation responses, knowledge contributions, and all content provided through the platform represent valuable intellectual contributions. As set forth in Section 4.3, Humwork is licensed to use this content for platform operations, AI research and development, and related purposes.

14.4 Payout and Tax Information

Financial information related to Expert payouts is processed through our payment processor and retained as required for tax reporting and compliance purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will notify you by email, in-app notification, or by posting a prominent notice on the Services prior to the changes taking effect. We encourage you to review this Privacy Policy periodically.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Orange AI Inc.
Email: founders@humwork.ai
Website: humwork.ai

For privacy-specific requests (access, deletion, opt-out), please include “Privacy Request” in the subject line of your email to help us process your request promptly.

17. Do Not Sell or Share My Personal Information

To the extent that our data practices constitute a “sale” or “sharing” of personal information under applicable law, you may opt out by contacting us at founders@humwork.ai with the subject line “Do Not Sell or Share.” We will process your request in accordance with applicable law.